In order to get the best experience from WhatsApp, we strongly recommend that you allow WhatsApp access to your phone's contacts. Here are a few things to know about using WhatsApp with your phone's contacts.
If you initially denied WhatsApp access to your phone's contacts, you can enable access by going to the BlackBerry 10 Permission Settings:
WhatsApp should automatically detect the contacts from your address book. To manually refresh your contacts:
If you have granted the app permission to use your contacts, but WhatsApp is still not detecting your contacts, or is displaying phone numbers without names, your contacts may be saved in a source that WhatsApp does not have access to. WhatsApp should be using the contact info (such as First name, Last name) from the contacts that are saved in the SIM, local, or Google/CardDav accounts on your phone. The easiest way to resolve this problem is to:
Note: Third party apps, such as WhatsApp, do not have access to contact details that are saved in social network accounts, such as Facebook or LinkedIn. It is possible, for example, to have a contact in your phone that does not have a first name or last name, but does have a phone number. This is particularly common with contacts that are linked to social network accounts, so make sure to save your contacts locally on the smartphone.
If your BlackBerry 10 device is configured with BES, you will likely have contacts from the "Work" profile, which WhatsApp is not able to access. Similar to contacts from social network accounts, please ensure that your contact details are saved to the SIM card, locally to your "Personal" profile, or to a CardDav account, such as a Google account. To give WhatsApp access to such contacts, please contact your BES admin.
If contacts in your address book don't synchronize properly with WhatsApp contacts, then the possible reasons for that are:
You can learn more about how WhatsApp uses your phone's contacts from this FAQ article.
Cheers,
WhatsApp Support Team