First and foremost, be advised that we do not use WhatsApp to send messages to you.
We also do not send you emails about chats, Voice Messages, payment, changes, photos or videos. You will only receive an email from WhatsApp if you initiate a conversation with us via our dedicated email channels, such as one of our support channels.
We work diligently to reduce the unwanted messages that come through our system. Creating a safe space for users to communicate with one another is a top priority. However, just like regular SMS or phone calls, it is possible for other WhatsApp users who have your phone number to contact you. Thus, we want to help you identify and handle these messages.
Unwanted messages come in many forms, such as spam, hoax and phishing messages. All these types of messages are broadly defined as unsolicited messages that try to deceive you and prompt you to act in a certain way.
You may be the target of a deceptive scheme if any of the following describes a message you receive, via WhatsApp or email:
- The sender claims to be affiliated with WhatsApp.
- The message content includes instructions to forward the message.
- The message claims you can avoid punishment, like account suspension, if you forward the message.
- The message content includes a reward or gift, such as an extended or free WhatsApp subscription. Note: WhatsApp works on a yearly service subscription model. For more details on this subscription, please see this FAQ article.
What to do if I receive these messages
We always advise you to block the sender, disregard the message and delete it. To learn more about blocking, read this FAQ article. To avoid exposing your contacts to potential harm, please never forward these messages to them.
For more information about hoax messages in general, please read our blog.
WhatsApp Support Team